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FAQ

Customer Service Hours

Monday through Friday
6:00AM - 2:30PM PST

Phone Number

Email Address

U.S. Mailing Address

14631 Best Ave. Norwalk, CA 90650

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Products

Each individual Koi Kratom gummy delivers a consistent 50 mg of Mitragynine. This is a higher potency than most kratom products on the market. For a lower serving, cut your gummy into halves or quarters.

We list the total Mitragynine in milligrams for the whole product and the individual serving. Each Koi Kratom gummy contains 50 mg of Mitragynine. Our 10-count jars contain a total of 500 mg of Mitragynine.

Currently, our Koi Kratom products contain kratom extract only. They do not contain any hemp cannabinoids, including CBD. Visit our online CBD shop for our hemp CBD and other cannabinoids.

Sugar, Corn Syrup, Pectin, Sunflower Oil, Water, Flavoring, Sodium Citrate, Sodium Acid Sulfate, Citric Acid, Natural and Artificial Food Coloring, 50 mg Kratom Extract

Best Use Practices

Take Koi Kratom Gummies as needed. Some people take Koi Kratom only when needed to promote better energy and focus, while others take it daily.

The ideal serving varies depending on personal factors and your desired effects. We recommend starting with a smaller serving, such as a quarter or half of a gummy, and paying attention to how your body reacts before gradually increasing your serving as needed. Please also refer to the suggested serving information available on the product.

It is best to keep kratom products at room temperature, out of direct sunlight and extreme temperatures. When stored properly, Koi Kratom products have a shelf life of one to two years.

If you have or suspect a medical condition or are taking any medications, please consult your physician before use.

Orders & Returns

We’re happy to take your orders over the phone at (877) 774-4779 during our customer service hours of 6 am to 2:30 pm PST on Mondays through Fridays. You can also make your order via email at support@koikratom.com or via our live chat during these hours.

We offer a 30-day money-back guarantee on all online orders. Please contact Koi Kratom customer service for assistance at (877) 774-4779 or via email at support@koikratom.com.

Shipping

You will typically receive your product within 4-8 business days, although delays out of our control may occur.

We do offer Priority Shipping for expected delivery within 2-4 business days, although delays out of our control may occur.

Standard Shipping (free for orders over $49) usually takes about 4-8 business days for delivery but is not guaranteed. If your order has experienced a delay, please contact USPS or visit your local post office.

Yes. We do not list kratom on our shipping packages to protect your privacy and prevent theft.